1. SHIPPING POLICY
You can trust that your order will be quickly processed and safely packaged.
We can ship products anywhere in the United States or Internationally using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
Items in stock will typically ship out in 1-3 business days.
Custom orders – you will be notified of shipping when item is completed.
a. Shipping Charges
Our shipping charges are determined by the weight and overall size of your order and shipping method selected.
b. International Orders
Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
2. RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase. Each item is carefully inspected by both owners before they ship.
a. Return Policy
Custom orders are specific to your request and specifications, these items can only be returned, within 15 days from shipping date, for manufacturing defects.
If you are dissatisfied with any pre-produced item for any reason, you can return your items for a prompt refund. Refunds for items returned within 15 of the purchase date will be credited in the full amount (excluding shipping charges). Any claims for damaged order or missing items must be received within 2 business days of receipt of package.
If the following conditions are not met JT’S Creations reserves the right to charge 15% restocking fee or refuse the return.
- the items must be returned for refund within 15 days of original purchase
- items and packaging must be received in new condition
- the original manufacture’s packaging must not be damaged
- packaging must include all original items, manuals etc.
- Return Authorization Number must be clearly marked on the shipping box
- Return package must include copy the original invoice or sales receipt
Before returning package you need to contact JT’S Creations to receive Return Authorization Number (number to be placed on returning package). You can use phone number listed below or Contact Us via e-mail.
Custom orders – once manufacturing has begun no custom order can be canceled.
If you would like to cancel, a non-custom order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return Policy, above.
4896 Main Street, Suite 106,
Jasper, TN 37347